Insights Articles

Array's dedication to client success, adoption and long-term value creation has been recognized through Relativity's Customer Excellence Competency Track 

GEORGETOWN, Texas (September 25, 2026) – Array, a leading global litigation services provider, today announced it has earned the Customer Success Competency from Relativity, a legal data intelligence company. Partners with this achievement have showcased their specific focus on ensuring clients achieve objectives and derive substantial value from their products and services. 

Earning the Customer Success Competency recognizes Array's ability to deliver a structured, strategic approach to client engagement that helps organizations maximize the value and outcomes of their Relativity investment. Through client feedback programs, success planning, playbooks and ongoing strategic guidance, Array works with organizations to identify challenges early and address them with the right strategy, workflow and support. This collaborative model improves visibility, aligns technology investments with business outcomes, and drives measurable results for clients throughout their Relativity journey.

"At Array, we view customer success as more than delivering great projects. It's about understanding what matters most to our clients, helping them achieve their goals, and creating long-term partnerships built on trust and measurable results,” said Seth Magaw, Vice President of eDiscovery Client Experience at Array. “Earning Relativity's Customer Success Competency reflects the work we've done to help clients unlock new ways of working through emerging technology, stronger workflows and a more proactive Client Success model. By listening closely, driving adoption and continuously improving the experience we deliver, we empower clients to surface deeper intelligence, realize greater value from their Relativity investment and accelerate results to meet their evolving business and legal objectives.”

This recognition is part of Relativity’s Customer Excellence Competency Track, which recognizes partners that consistently apply best practices across every stage of the journey with Relativity’s solutions.

To earn the Customer Success Competency, Array adopted Relativity Training Resources, participated in thought leadership initiatives and secured verified outcomes from clients.

To learn more about Array’s commitment to exceeding customer expectations, visit www.trustarray.com.

About Array

Array is a technology-driven litigation support company that helps law firms, government and corporate legal departments manage today’s rapidly expanding, data-intensive disputes. With operations in Canada, the United States, and the United Kingdom, Array brings together advanced AI tools, integrated workflows, and experienced legal professionals to improve the speed, accuracy, and defensibility of litigation. Array provides end-to-end litigation support services, including eDiscovery, intelligent document review, court reporting, and paper discovery services. 

About Relativity

Relativity is a leading legal data intelligence company that builds technology to help users organize data, discover the truth, and act on it. Its extensible, AI cloud platform, RelativityOne, transforms complex data into actionable insights at massive scale for litigation, investigations, regulatory inquiries, data breach responses, and other legal use cases. The world's largest law firms and corporations, government agencies, and a robust network of channel partners rely on Relativity's legal AI software to securely surface and manage the most relevant and impactful information in their matters. The company also expands access to technology by providing its platform at no cost to academic institutions through its Relativity Academic program and to organizations supporting pro bono legal work through its Justice for Change initiative.