Insights Articles

As organizations navigate increasingly complex data landscapes, the need for intelligent eDiscovery solutions has never been more pressing. This week, I had the pleasure of moderating an insightful EDRM webinar showcasing Array OnDemand. Powered by Venio Systems' technology and deployed on Array's infrastructure, Array OnDemand represents our unique approach to eDiscovery, combining Venio's powerful processing engine with Array's expertise and specialized workflows.

A Strategic Partnership That Sets Us Apart

What makes Array OnDemand unique is how we've implemented and enhanced Venio's technology through our dedicated team approach to both client support and product development. Led by Sarita George and supported by industry veterans like JD Haschert, Array's OnDemand team works directly with Venio Systems on product updates, testing, and roadmap development. Our on-premises deployment allows us to provide customized workflows and enhanced security while maintaining the power of Venio's core technology.

Our team has built a comprehensive library of resources and provides white-glove service to ensure clients maximize the platform's capabilities. This isn't just about providing technology – it's about delivering a complete solution backed by deep expertise and responsive support.

Having worked with the Venio team across multiple organizations over the years, I've consistently been impressed by their commitment to mindfully updating their product in response to industry changes. This mindful approach to development, combined with Array's hands-on support model and customized implementation, creates a unique value proposition for our clients.

The Changing Face of eDiscovery

A recurring theme throughout our discussion was how traditional eDiscovery approaches are struggling to keep pace with today's data challenges. While Teams and Slack data were the hot topic of 2024, we're now seeing emerging platforms like Discord, WeChat, and Telegram present new challenges for legal teams. Organizations aren't just dealing with emails anymore – they're managing complex chat systems, collaboration platforms, and an ever-expanding universe of data sources.

Innovation Showcase: Platform Capabilities

JD Haschert, Array's eDiscovery Solutions Architect, demonstrated how Array OnDemand leverages Venio's processing engine while incorporating Array's specialized workflows. Several features stood out during the live demonstration. The platform's innovative "invite to upload" workflow allows teams to send email links to anyone, even those without Array OnDemand credentials, enabling them to securely upload data directly to specific cases within our on-premises environment. This eliminates the need for data transfer intermediaries and streamlines the collection process.

Another standout feature is the social network visualization capability, which uniquely combines both email and social media communications in a single, interactive map. This allows teams to quickly identify key communicators and patterns across all communication channels, not just email. The platform intelligently maps chat and social media metadata to email metadata fields, enabling unified searches across all communication types without complex queries.

Following JD's comprehensive platform overview, Tonya Mullins unveiled the next-generation review interface, featuring significant enhancements to both form and function. The new interface includes a reimagined document viewer with enhanced table mode capabilities, allowing users to create, customize, and share views with sophisticated conditions and sorting options. A particularly impressive addition is the integration with eDiscoveryAI, which can be initiated with just a few clicks. Users can leverage AI for both relevance review and privilege workflows, with the system providing detailed explanations for its classifications and even assisting with privilege log creation.

Evolution and Innovation: Today's Capabilities, Tomorrow's Vision

The webinar showcased both current capabilities and the ambitious roadmap ahead. Ronnie Johnson, CEO of Venio Systems, shared a comprehensive vision that builds on the platform's core strengths while pushing into new territories. The upcoming releases (versions 11.6 and 11.7) reflect Venio's philosophy of mindful innovation - addressing real-world challenges while staying ahead of industry needs.

Key developments include:

Enhanced AI Ecosystem: Expanding beyond current relevancy and privilege workflows to include PII detection and extraction, with the goal of creating fully AI-powered Early Case Assessment workflows

Advanced Data Format Support: Building on the platform's ability to handle Relativity Short Message Format (RSMF), with new capabilities for converting various social media formats into standardized formats for easier review

Streamlined Review Experience: The completely redesigned interface includes enhanced email threading with detailed summaries, missing message detection, and intuitive workflow controls

What stands out about this roadmap is how it aligns with Venio's history of thoughtful development. As Ronnie noted, "We've gotten there by continuing to refine that, building on our processing strengths while ensuring intuitiveness and ease of use remain central to everything we do."

Featured Success Stories

While time constraints prevented us from diving deep into our case studies during the webinar, Array OnDemand has delivered significant results across various sectors. Here are two notable implementations showcasing how Array OnDemand handles complex eDiscovery challenges:

Financial Institution Success Story

Working with a major financial institution facing complex compliance requirements, Array OnDemand demonstrated its ability to handle modern data challenges. The implementation successfully:

• Processed and managed over 10TB of mixed data sources, spanning Teams, WhatsApp, and traditional email communications
• Delivered a 40% reduction in processing time while achieving 60% cost savings
• Successfully handled over 2M chat messages while maintaining crucial metadata integrity
• Met stringent regulatory compliance requirements across multiple jurisdictions

AmLaw 100 Firm Implementation

A leading law firm leveraged Array OnDemand to transform their eDiscovery workflows, resulting in:

• Efficient management of 200+ concurrent active matters
• 30% improvement in matter turnaround time
• 45% reduction in processing errors
• 25% increase in review team productivity
• Successful handling of complex multi-language document sets

Get Involved

If you'd like to see Array OnDemand in action and learn how our implementation of Venio technology can transform your eDiscovery workflow, reach out to JD Haschert (jd.haschert@trustarray.com) for a personalized demo. EDRM trusted partners can access the webinar recording through the EDRM portal.