At Array, our eDiscovery expert team has extensive experience working with various platforms, each with its unique features and capabilities. While the learning curve for new technology can be steep, we have developed effective strategies to help our team members and clients navigate the process with confidence. In this article, we will share our insights and tips for mastering new eDiscovery platforms, drawing from our collective experience at Array.

One of the most valuable lessons we've learned at Array is the importance of running the same data across different platforms. This approach helps us understand how each platform handles data and presents itself, providing crucial insights that benefit our sales, operations, and other departments. By comparing the results and user experience across platforms, our team can make informed decisions about which tools best suit our clients' needs and optimize our workflows accordingly.

Another key strategy we employ at Array is working closely with the product team. Engaging with experts who have intimate knowledge of the platform can significantly accelerate the learning process. We encourage our team members to participate in comprehensive demos led by product specialists, as this allows them to ask targeted questions, explore features in-depth, and gain a deeper understanding of the platform's capabilities. Array has found that this approach is especially beneficial for team members who learn differently, as it provides a more interactive and personalized learning experience.

At Array, we recognize that not everyone learns in the same way. Some individuals prefer hands-on experience, while others thrive on visual aids or written documentation. As an expert team, we strive to create a variety of learning materials to cater to different learning styles. Array's training resources include videos, step-by-step guides, interactive tutorials, and in-person workshops. By offering multiple ways to engage with the same information, we ensure that our team members can learn effectively and at their own pace.

In addition to these strategies, Array emphasizes the importance of building a strong foundation in eDiscovery principles, workflows, and best practices. This knowledge serves as a roadmap, guiding us through the features and capabilities of each new platform we encounter. We encourage our team members to leverage vendor resources, attend training sessions, engage with user communities, and practice with sample data to gain hands-on experience and build confidence.

Continuous learning is a core value for Array's eDiscovery expert team. We stay informed about platform updates, attend webinars and training sessions, and actively seek opportunities to expand our knowledge. By staying current with the latest features and enhancements, Array can leverage the full potential of each platform and provide the best possible service to our clients.

In conclusion, mastering new eDiscovery platforms is an ongoing challenge that requires a multifaceted approach. By running data across platforms, collaborating with product teams, catering to different learning styles, building a strong foundation, and embracing continuous learning, Array's expert team has been able to navigate the learning curve successfully. We encourage fellow eDiscovery professionals to adopt these strategies and approach the learning process with patience, persistence, and a willingness to adapt. With the right mindset and tools, anyone can overcome the learning curve and unlock the full potential of new eDiscovery platforms.

At Array, we are committed to helping our clients and team members excel in the ever-evolving world of eDiscovery. By sharing our insights and strategies, we hope to empower the eDiscovery community to embrace new technologies with confidence and achieve outstanding results.

Emilie Fuller, Portfolio Manager

Emilie Fuller is a highly experienced eDiscovery professional with over a decade of experience delivering exceptional results for corporate and legal clients. As a Manager of Portfolio Accounts at Array, Emilie leads teams in navigating complex eDiscovery projects, developing customized workflows that optimize efficiency and ensure deadlines are met. Known for her ability to assess complex needs, design efficient workflows, and deliver exceptional results in fast-paced environments, Emilie is a go-to resource for organizations seeking to optimize their eDiscovery processes. Her commitment to client success, deep industry knowledge, and problem-solving acumen make her an invaluable asset at Array.