MEET SHAYNA BAY
What is your role at Array? What is a typical day like for you?
My role is Client Services Manager, eDiscovery. My day-to-day changes often. This depends on where our clients’ cases are currently at and what they may need from us as their litigation support partner. As a newly appointed Manager of Client Services, my daily goals are to make sure the team I am managing has the tools they need to be successful and build strong client relationships. That includes team check-ins, creating and implementing internal workflows, documenting those workflows, and brainstorming new creative ways to provide our company, and most importantly our employees with the opportunity to grow together.
Why do you do this type of work? What do you like about your job?
I lucked into this industry back in 2013. When I started, I was in an entry-level position, and I did not fully understand what the eDiscovery industry was or what litigation support meant. After 1 year I was promoted to Project Analyst and 2 years after that I became a Project Manager. Fast forward 10 years (almost to the date of when I first started in this industry), I am now a Manager and I have the privilege of getting to inspire and mentor those like me before to achieve the same growth opportunities as I had been given and worked so hard for.
What is an example of your most creative or impactful work?
I assisted with the build-out and implementation of our Pod team structure and inclusion of Project Coordinator (PC) and Project Analyst (PA) roles. Having the pod structure allows our Project Managers (PM) to have a better work-life balance, and assist other PMs in their pods with coverage, and the ability to cross-train on different types of matters. The inclusion of PAs that handle those day-to-day tasks allows our PMs to focus on higher-level tasks for each of their cases.
With our PC role, this establishes that our clients get a timely response to all their requests and each request is tracked in our internal ticketing system to ensure everything is accounted for and handled through to completion. This allows for visibility into our utilization and growth, potential revenue, and keeping our clients coming back for the same excellent service they continue to receive.
What do you think is the “Array Advantage”? Why do clients trust Array?
I believe we honestly love what we do, enjoy those on our team and we value the output and service we provide our clients. Those bigger vendors overwork and undervalue their employees and that ultimately shows in the service being provided to clients. Not here at Array. We truly value our employees’ input as those are “the boots on the ground” so to speak. This is not a sprint, it’s a marathon. This is not an individual game, but a team sport.
Describe Array in five words or less.
Value in growth and dedication.
What did you do before Array? How do you apply that experience to your work today?
Prior to joining Array in 2020, I was at another eDiscovery vendor, and I felt there was no growth opportunity for me there. Having started out with eDiscovery at that previous company, I owe them my gratitude for taking a chance on me, but everything I have done since starting in 2013 is due to my work ethic, my team values, and my ability to create and build solid working relationships with my clients.
Also, the direct managers I have worked with have provided mentorship and truly wanted to see me succeed not only as an individual but in my career. One person (quite funny, he has been my boss for 9 of my 10 years in this industry) has never missed an opportunity to show me new things, help guide me on tasks but not handle them for me, and has always had my back. I hope to be as good a manager as he was and still is. It is so important to have those types of people in your corner and that goes for career and life.
What are you most likely up to when you are off-the-clock?
I wish I was the type of person who could be dedicated to hobbies, but I am not. However, I am very into Formula 1 these days (thanks Drive to Survive). I am going to Montreal in June to see my second live F1 race.
Other than that, I enjoy spending time with friends and planning themed parties, or at Lake of the Ozarks with my family. I also enjoy my Thursday night summer golf league (It’s a scramble). I am not the best golfer, but I always have fun, and I always drive the golf cart.
What is something that would surprise people about you?
This may be a dying language, but I am fluent in pig latin. I can also flip my eyelids inside out. Whether you think that is gross or not, it always surprises people. haha
What is the most recent thing you learned about or taught yourself to do?
I surprise myself every day. But learning to love myself, where I came from, where I am now, and how much further I can go, personally and in my career. Especially in my new manager role, I have gained a better appreciation for those in the role before me. Often the little details are unspoken, and you must learn as you go.
Appreciating the little things and the ability to allow myself to feel small sometimes goes a long way. Not one person knows it all and that’s ok. GO TEAM!
Our team at Array is supported by industry-leading experts like Shayna who consistently apply creativity, dedication and experience in everything they do to solve our clients’ problems and exceed their expectations.