What is your position title and where are you based?
Vice President of Business Development. Atlanta, GA
What is your role at Array? What is a typical day like for you?
Cultivating new business, connecting with clients and new prospects to build revenue for our company. My typical day involves staying connected to my clients and prospects to understand their issues, needs, and goals, which involves asking the right questions and listening to understand, and then providing the appropriate technology and team of experts so they can focus on their job of practicing law and winning their cases.
Why do you do this type of work? What do you like about your job?
I have been in the legal service provider industry for 20 years, and quite simply it is my passion. I truly enjoy the ever-changing and evolving technological aspects of our industry, but what I love about this job are the connections that I have made over the years with my clients and the amazing people I worked with along my journey. I have made a career of cultivating relationships and working to help solve my client’s most difficult and complex issues.
What is an example of your most creative or impactful work?
One of the things that I love about this industry is that I’ve never had the same day twice as each day brings about new challenges and needed solutions. All of our work is impactful and requires a level of creativity that each client deserves.
What do you think is the “Array Advantage”? Why do clients trust Array?
The “Array Advantage” to me is establishing trust with both our clients and prospective clients that our team will always provide the latest technology, and a team of experts solely focused on providing the most optimal response time and the highest level of service in the industry.
Describe Array in five words or less.
Client service focused, trustworthy
What are you most likely up to when you are off-the-clock?
Spending time with my family and friends. I am also a lifelong avid snow skier, and sports enthusiast.
What is something that would surprise people about you?
In getting to know my clients and prospects, one of the things that surprises them the most is that I seem to be one of the few they meet that was actually born and raised here in Atlanta even though I do not have a distinct southern accent.
What is the most recent thing you learned about or taught yourself to do?
Being someone who is interested in technology and how it is not only changing the legal industry but every aspect of the world we live in, I immersed myself in the world of AI learning and teaching myself the practical applications and implications of how it can positively impact all of us in so many ways.
Mark’s 20 years of experience in the legal service industry, coupled with his passion and commitment to supporting clients, makes him invaluable to our team at Array. Regardless of the size of their case, Mark listens to clients’ concerns and objectives to ensure the most effective pairing of technology, workflow, and expertise. Mark’s client-centric approach empowers our clients to concentrate on their cases while he navigates through any challenges that arise. Our clients greatly benefit from Mark’s high-level customer service and expertise, and we are grateful to have him as an addition to our team. – Thad Warren, CRO
Our team at Array is supported by industry-leading experts like Mark who consistently apply creativity, dedication and experience in everything they do to solve our clients’ problems and exceed their expectations.
