Client Services | Dallas, TX
I know how our clients feel and what expectations they have of a vendor like Array.
What is your role at Array? What is a typical day like for you?
I am the first line of communication with clients regarding service of all types of subpoenas. My day is filled with onboarding new orders, and communicating with clients and our different departments at Array in processing the subpoena orders. My number one goal is to stay in communication with the client and keep them apprised of the status of their orders and answer any questions they may have through completion of their order.
Why do you do this type of work? What do you like about your job?
I love the interaction with clients, our team and our sales representatives. The culture at Array is what encouraged me to switch from working inside a big law firm to coming to work for Array.
What is an example of your most creative or impactful work? (Tell us about a time you went above and beyond or met a unique challenge)
My position is a mixed bag of tasks from one day to the next. One day may be heavy with client interaction, the next may be focused on researching Texas Code of Civil Procedure, or identifying a new process for handling some aspect of our services. Each day presents new challenges and keeps each day fresh and new. I try to make every day an impactful one to propel our department to become bigger and more successful.
What do you think is the “Array advantage”? Why do clients trust Array?
Our care and attention to our clients’ needs is unmatched. Communication and client satisfaction is always our #1 priority. Even with unforeseen hiccups that can arise with any project, we always strive to keep the client in the loop with any and all aspects of any job, so there are never any surprises. We strive to get the client’s needs met on time with quality work and never by cutting corners.
Describe Array in five words or less.
Quality, Communication, Respect and Conscientiousness.
What did you do before Array? How do you apply that experience to your work today?
I worked as a litigation, e-discovery and trial paralegal for 17 years. My past experience is on the client side dealing with other vendors that do what we do. I know how our clients feel and what expectations they have of a vendor like Array. I have experienced the shortcomings of other vendors who lack communication, caring and follow-through on any given job. Big box vendors are especially prone to a churn-and-burn mentality when dealing with client orders and projects. Communication is especially lacking from many vendors in our field. This is where Array really tries to set itself apart from other vendors and keep in communication with our clients during all aspects of any job. I can remember many times when I would email a vendor for status on a project and I wouldn’t hear from them for up to 3 days, and sometimes, I had to follow up 2 or 3 times before I heard any word back at all. I always felt this lack of communication was completely unacceptable. That is why we strive to stay in communication with our clients throughout the life of their projects and respond promptly to any inquiry from any client.
What are you most likely up to when you are off-the-clock?
I am either at the gym, curating new music for my Spotify playlist, or binge-watching a new series on Netflix. I’m also an avid comic book collector. Especially, silver-age and bronze-age Spider-Man comics (I am a longtime Marvel fan).
What is something that would surprise people about you?
I am a cigar aficionado. I only smoke cigars on special occasions, but I am always scouting and reading-up on new cigars to try when a special occasion does arise.
What is the most recent thing you learned about or taught yourself to do? (does not have to be work related)
I have become pretty decent using Photoshop. I have been toying with the program for about a decade now, but have reached a pretty decent level of expertise with it. I have done a few professional jobs for people creating flyers, print ads, posters and more. A few things that perplexed me with the program early on have become second nature to me now. It just goes to show that with enough time, practice and repetition, you can learn and get better at almost anything.