Ricoh USA and Canada eDiscovery have proudly joined Array.

Array: Pioneering the Future of Legal Support Services Across North America

In an era of rapid technological advancement and shifting paradigms, the legal industry stands at the cusp of a profound transformation. As disruptive technologies converge and a new generation of legal professionals emerges, Array positions itself at the forefront of this exciting frontier. We invite you to explore how our innovative solutions, forward-thinking approach, and team of experts are reshaping the landscape of legal support services.

Who We Are: A Legacy of Innovation

Array is a leading end-to-end eDiscovery and litigation technology provider, offering a comprehensive suite of services, proprietary solutions, and a robust legal technology stack. Founded by industry veterans with a shared vision of excellence, we bring together cutting-edge technology and seasoned professionals to deliver customized, cost-effective solutions that meet the unique needs of each client.

Our CEO, Thadd Hale, explains the unique synergy that forms Array’s foundation. “Array is built on years of shared experiences and a common vision among our leadership team. We’ve come together once again, pooling our collective knowledge and insights, to create a company that truly stands out in the legal support services landscape,” he said. “Our history of collaboration allows us to anticipate industry trends and client needs with exceptional accuracy.”

Our Mission: Empowering Legal Excellence Through Technology and Expertise

Array’s mission is to be the premier legal support partner, delivering unparalleled client success through our proprietary technology, comprehensive services, and unwavering commitment to client satisfaction and data security. We understand that the integration of artificial intelligence, blockchain, and cloud computing into legal processes is no longer a distant prospect but a present reality. That’s why we continuously improve our processes and technology solutions, challenging our partners, our developers, and ourselves to push forward in this ever-changing landscape.

Our team’s expertise has been recognized by industry leaders like Relativity. Josh Treat, a member of our team, was named a 2024 Relativity AI Visionary, and Julia Helmer was nominated for the 2024 Artificial Intelligence Innovation Award. These accolades underscore our commitment to staying at the forefront of legal technology and delivering exceptional results for our clients.

Our Comprehensive Services

eDiscovery and Legal Technology Solutions: Leveraging our proprietary technology alongside industry-leading platforms, Array offers cutting-edge eDiscovery services. Our solutions include proprietary analytics and workflow tools, Relativity certified experts, custom-built applications, advanced AI and machine learning capabilities, and compliant security measures.

Managed Review: Our review platforms and methodologies enable us to offer customizable managed review services, including first-pass review, quality assurance and control, confidentiality and redaction review, and privilege review and privilege log generation.

Traditional Services with a Tech-Enhanced Approach: We provide high-volume document scanning with advanced OCR capabilities, digital printing solutions with secure output management, and on-demand copying services with cloud integration.

Court Reporting for the Digital Age: Our tech-enabled court reporting services ensure seamless proceedings for remote, in-person, or hybrid depositions, arbitrations, hearings, and trials.

Innovative Contract Legal Staffing and Legal Recruiting: We leverage industry experts with in-depth legal and industry expertise to provide skilled legal professionals for short-term and long-term assignments.

Efficient Record Retrieval: Serving Texas and California, our record retrieval services combine industry expertise with advanced technology.

And more: Array also offers subpoena services in Texas and California and alternative dispute resolution in California.

Expanding Our Reach: A North American Powerhouse

Array proudly serves clients across North America. With our recent acquisition of the expert Ricoh eDiscovery Services team, we’ve expanded our footprint to offer premier services to our Canadian clients, ensuring the highest standards of service and security across borders.

Thadd Hale shares insights on this strategic growth: “Our recent acquisition of the Ricoh eDiscovery Services team marks a significant milestone in Array’s growth journey. This expansion not only broadens our geographical reach into Canada but also enhances our ability to serve clients with cross-border needs more effectively. As we grow, we’re committed to maintaining the agility and client-focus that have been key to our success.”

The Array Advantage: Client-Centric Innovation in a Changing World

What sets Array apart in the competitive landscape of legal support services? It’s our unwavering commitment to client satisfaction, operational excellence, and investment in both our people and our technology. We recognize that Millennials and Generation Z, as digital natives, bring unique perspectives and expectations to the legal workforce. They prioritize intuitive, user-friendly interfaces, flexibility, collaboration, and instant access to information. At Array, we’re not just keeping pace with these expectations – we’re setting the standard.

Meeting Clients Where They Are: Flexibility and Adaptability

At Array, we understand that every client has unique needs, preferences, and technological capabilities. That’s why we prioritize flexibility and adaptability in our approach. Whether you’re a tech-savvy law firm eager to leverage the latest AI tools or a boutique practice seeking a more gradual transition into digital workflows, we meet you where you are. Our team takes the time to understand your specific goals, challenges, and existing systems, tailoring our solutions and support to ensure a seamless integration with your current processes. As your needs evolve, we’re here to guide you every step of the way, providing the right mix of innovative technology and personalized service to help you achieve your goals.

Chad Hoffman, our COO, underscores the importance of operational efficiency in delivering exceptional client service. “At Array, we’ve built our operations around the needs of our clients. Our streamlined processes and cutting-edge technologies allow us to respond quickly and effectively to client requests, ensuring we deliver not just on time, but ahead of expectations,” he said. “We’re constantly refining our operations, looking for ways to enhance efficiency without compromising quality.”

Staying Ahead: Embracing Disruptive Technologies

At Array, we recognize that legal technology is evolving at a rapid pace. The emergence of Large Language Models (LLMs) in document review exemplifies the transformative potential of legal innovation. As tech-savvy legal professionals embrace these tools, efficiency gains are immense, challenging traditional models and prompting a reevaluation of differentiation and growth strategies.

“We’re constantly evaluating and selecting our software partners based on the evolving needs of our clients and the direction of emerging technologies,” said Christine Porras, our Director of Technology Solutions. “ This allows us to offer solutions that are not just current, but forward-thinking.

“By having dedicated teams working closely with our software partners and an expert team of developers, we’re able to influence product roadmaps and quickly apply new features to client projects,” said Elliot Taub, our Senior Director of eDiscovery Services. “ This proactive approach ensures that our clients always have access to the most effective and innovative solutions available.”

Prioritizing Security in the Digital Age

In today’s rapidly evolving digital landscape, Array recognizes that robust security measures are as crucial as cutting-edge technology offerings. Our commitment to security goes beyond just protecting client data; it’s about building trust and ensuring the integrity of the entire legal process.

“We understand that our clients trust us with their most sensitive information,” said Brady Coss, our Director of IT. “That’s why we’ve integrated security considerations into every aspect of our operations, from our client-facing solutions to our internal processes. Our security measures are designed not just to protect data, but to give our clients peace of mind, allowing them to focus on their core legal work while we handle the technological and security aspects.”

Our People: The Heart of Array’s Success

At Array, we recognize that our greatest asset is our people. David Vandygriff, our Chief People Officer, plays a crucial role in ensuring that Array continues to attract, retain, and nurture the best talent in the industry.

“Array’s success is built on the expertise and dedication of our team,” he said. “We’re committed to hiring the best of the best, but more importantly, we create an environment where our people can grow, learn from each other, and reach their full potential. This approach not only benefits our employees but also directly translates to superior project support and exceptional client service.”

Looking Ahead: Shaping the Future of Legal Support

As we continue to grow and evolve, our commitment to providing exceptional legal support services remains unwavering. We’re not just adapting to change – we’re driving it. By embracing disruptive technologies, rethinking traditional service delivery approaches, and prioritizing value-based solutions, we’re positioning ourselves and our clients at the forefront of legal innovation.

“Looking ahead, we see tremendous opportunities for growth in the legal support services industry,” said Hale. “Our strategy is to continue investing in our people, technology, and processes, ensuring that as we expand, we’re always enhancing our ability to meet and exceed client expectations. We’re committed to not just keeping pace with the evolving legal landscape, but to actively shaping its future.

Conclusion: Your Partner in Legal Innovation

Whether you’re a long-time client or new to Array, we invite you to experience the difference that true partnership, powered by innovative technology and exceptional people, can make in navigating the complexities of litigation. As the legal industry continues to evolve, Array stands ready to lead the way, providing you with the tools, expertise, and support you need to thrive in this new era of legal practice.

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