Case Studies

High-Stakes, High-Precision: Document Review for a Nationwide Class Action

Written by Array | Dec 10, 2025 9:44:16 PM

The Challenge:

A nationwide transportation company faced a massive class action with millions of documents. Tight deadlines and high-volume workflows exceeded internal capacity, requiring a managed review team to ensure fast, accurate, and scalable first-pass review.

AT A GLANCE

Project: Nationwide class action document review

Team: 97 document review attorneys, staffed nationwide

Volume: 4M+ documents reviewed

Approach: Scalable, high-quality first-pass review with continuous oversight

Outcome: Fast, accurate, cost-effective, and defensible review process

 

 

The Solution:

Array provided end-to-end document review services, including first-pass review, quality control, and ongoing supervision to ensure consistency and precision.

 

 

  • Flexible, Scalable Execution: Array staffed 97 qualified document review attorneys, scaling as project needs grew while maintaining round-the-clock coverage and consistent quality.

 

  • Strategic Oversight: Review managers and team leads implemented QC workflows and guided attorneys to maintain accuracy and adherence to project priorities.

 

  • Integrated Collaboration: Daily calls and real-time updates with counsel ensured priorities were met and questions were addressed immediately.

 

 

The Results:

  • Reviewed over 4 million documents with consistent accuracy

 

  • Delivered a cost-effective solution with round-the-clock coverage

 

  • Reduced manual review time and costs while protecting sensitive information

 

  • Ensured a defensible, reliable review process for critical litigation

 

 

 

 
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