Senior Accounts Manager | Subpoena Operations
I love helping our clients by taking the work off their plate…
What is your role at Array? What do you like about your job?
I lead our Client Services, Expediting, and Service of Process teams and serve as our subject-matter expert. In a broad sense, I ensure that our team processes orders of all kind in accordance with applicable laws. I also work closely with our clients to address their questions and concerns regarding the subpoena process, which can become somewhat complex depending on the types of records that are sought and from which witnesses.
I am the happiest when I’m helping someone else. I love helping our clients by taking the work off their plate, knowing that they can trust me to get them what they need, when they need it. As a former paralegal myself, I remember how grateful I was when I found a service partner who would work as hard as I did to help my attorneys. I try to always be that beacon of light.
What do you think is the Array advantage? Why do clients trust Array with their litigation logistics?
Our team is filled with industry veterans who know what it takes to get the job done.
- Our Client Services team includes former legal secretaries and paralegals who understand the Code of Civil Procedure and the pressure our clients are under because they have been there.
- Our service of process team are process servers and dispatchers with decades of experience serving all types of documents in a wide variety of ways.
- Our expediting team are a tenacious bunch who will continue being the squeaky wheel until we get the records our clients need.
- Our records and production teams work to make sure that all the requested records are present and complete while working quickly to get the records in our clients’ hands.
How do you apply your experience before Array to your work today?
I was a legal secretary and civil litigation paralegal specializing in complex and document-intensive matters. A core aspect of my work before Array involved organizing huge volumes of documents and analyzing their importance to key facts in the dispute. This gives me a unique understanding of both what our clients are facing and what they need.
What are you most likely up to when you are off-the-clock?
Hanging out with my husband, Tedd, and my dog, Stella. Every morning before work we have coffee together while watching cartoons. On the average evening or weekend, you’ll catch us listening to music while I crochet something pretty for a friend or family member. You might even catch me singing loudly and slightly off-key with reckless abandon.
What is something that would surprise people about you?
I live in the Smoky Mountains of East Tennessee, in a very small town named Cosby. I lived and worked in the law firms of Orange County for many years, but when my husband had to medically retire due to Multiple Sclerosis we moved back to Tennessee where we each had more family. I live my life on “California time” so most of our clients don’t know I’m not local until I tell them, and it’s always amusing to hear their incredulity.