Case Study

Strategy and Support: Partnering with a Telecom Giant in the Wake of a Cybersecurity Breach

Array’s Intelligent Review team produced a final report that provided significant detail for the client to fully understand their obligations and make an informed risk assessment
Automation brought significant cost and time savings
Provided invaluable insight to our client, to assist with their goal of risk mitigation (i.e. possible future Class Actions or Privacy Regulatory Fines)

Objectives

Assist major Canadian telecom company through a cybersecurity breach where both employee and customer data were posted on the “dark web”
Required review and reporting of 145,000 compromised PII documents to indicate what PII was breached, who it belonged to, and whether they were a customer or an employee
Costly and too time-consuming to conduct review in- house or by external counsel

Our Solution

Complex, technology-based customized workflow utilizing automation
Over 4,300 documents containing various PII and over 3,750 individuals affected by the breach were identified by the Intelligent Review team

Strategic Data Reduction

Through a detailed analysis of the dataset, Array’s Intelligent Review team reduced the initial set of documents down to 47,000 documents requiring review for PII

Success Factors

Challenges

145,000 compromised documents to process, analyze, and review.
Personally Identifiable Information (PII) at stake in breach with legal reporting and tracking obligations.

Services Included

Processing & Analysis
Relativity Hosting
Intelligent Review
Case Management
Project Management

The Array Advantage

When sensitive data is on the line, Array brings speed, accuracy, and control. Our intelligent workflows and expert review teams help clients meet legal obligations efficiently—without overwhelming internal teams or inflating costs.

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